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How We Keep Your Privacy Secure

When you open an account with us, your personal information and payment history are protected by strict data-handling practices.

Account verification and payment processingNo data sharing with third parties without consentEncrypted connection on every login
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casatoto group How We Keep Your Privacy Secure
GET IN TOUCH

How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to request access to your information, or need to report a privacy concern, our support team is ready to help. Reach out via live chat, email or phone — we're here to make sure your privacy questions are answered quickly and clearly.

Team online

Live Chat Support

Available 24/7 inside your account. Open the chat widget at the bottom right of the lobby, and a team member will respond within minutes to any privacy question.

Email Support

Send your privacy request to our dedicated support inbox. Include your account username and a clear description of what you need, and we'll reply within one working day.

Phone Support

Call our support line during business hours, Monday to Sunday, 9 AM to 11 PM Jakarta time. Have your account details ready so we can verify your identity quickly.

SECURITY & CONTROL

How We Protect and Manage Your Information

Your account security is built into every layer of casatoto group. We encrypt all data in transit and at rest, verify your identity before allowing withdrawals, and monitor for suspicious login attempts.

Encryption & HTTPS

Every connection between your device and our servers uses bank-level encryption. Your passwords, payment details and account balance are never exposed to public networks.

Withdrawal Verification

Before we send money to your DANA, OVO, GoPay or bank account, we confirm your identity and check for fraud signals. This adds a few seconds but keeps your payout safe.

Session & Cookie Management

Cookies remember your login and game preferences. You can delete them anytime in your browser; session cookies expire automatically when you log out or close the app.

Data Retention Policy

We keep your account data active while you play. If you close your account, records are retained for 90 days then deleted, except where Indonesian law or tax rules require longer storage.

No Third-Party Sales

Your information is never sold to marketers, data brokers or competing operators. We share data only with payment processors and where local law requires it.

Privacy Request Process

Contact support with your account username to request a copy of your data, update your details or ask us to delete information. We respond within five working days.

Common Privacy Questions

We collect your full name, email, phone number, home address, date of birth and banking details to verify your identity and process DANA, OVO, GoPay and QRIS deposits. We also log your IP address, device type, browser and gameplay history to spot fraud and improve performance.

Your account data is deleted 90 days after closure. We retain transaction records longer only where Indonesian law, tax authorities or financial regulations require it. You can request a final data report before deletion.

Yes. Contact support via live chat, email or phone with your account username. We'll send you a complete copy of your personal data, login history, payment records and gameplay logs within five working days.

We do not sell your information. We share data only with payment processors like DANA, OVO and GoPay to clear your deposits, and with authorities where Indonesian law requires it. No third-party marketing or data brokers have access.

Log into your account and go to Settings > Profile. You can update your email, phone number and address. For changes to your legal name or banking details, contact support for manual verification and processing.

Yes. All data between your device and our servers is encrypted with HTTPS and TLS protocols. Your password is never stored in plain text. Payment information is handled by PCI-compliant processors and never stored on our main servers.

Cookies remember your login, game preferences and session activity. You can delete them anytime in your browser settings or clear them when you log out. Session cookies expire automatically. Functional cookies help us spot fraud; you can disable them, but account security may be affected.

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